Shipping and Returns

 The following Terms and Conditions do not affect your statutory rights and in all cases English law shall apply.

You may for any reason cancel your order, at any time before the goods are despatched, or within 7 working days from receiving the items.
We will e-mail you with a confirmation of your order and the amount charged to your credit/debit card via paypal.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. All online payments are handled securely by PayPal – you do not need to have a Paypal account, you can use your normal credit card. You can also send us your order in writing with a cheque payable to Collarways (please remember to add £3.50 for P&P in the UK or call us to place your order over the phone. See the Privacy Statement page for more information.

Shipping UK

We aim to deliver to any address in the UK & Europe within three working days of the order date. All orders are sent by first class Royal Mail or Recorded Delivery depending on size of order.  £3.50 for P&P applies. P&P is free on orders over £35 in the UK only. Please note: during the Winter months Leuchtie light up collars are extremely popular and it's sometimes hard to ensure we have all colours and sizes in stock. We receive weekly shipments from Germany between November and Christmas, so if your particular size/colour is not available we will get it within 7-10 days. We will keep you informed if there are any delays on your order.

Shipping EU

P&P on orders of one LEUCHTIE is £8.00 European Countries and please allow 14 days transit. Orders are sent by Airmail.
Non-european Overseas Orders
P&P for one Leuchtie to Non-EU countries is £8, more than one Leuchtie is shipped at £25. All orders are sent by Airmail.


Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.


You may for any reason cancel your order, at any time before the goods are despatched, or within 7 working days from receiving the items.

If for any reason you are unhappy with your purchase once you've received it, you can return it to us in its original and saleable condition within 30 days of the date you received the item. We will issue a full refund of the price you paid for the item. Please note that special offer items cannot be returned for a refund, but we will be happy to replace it for a different product or issue a credit note if the item is unsuitable.

Faulty items

Should any product purchased from be found to be faulty, damaged in transit, or differing from the description given at the website then we will either replace or refund the product. Please call us on 01747 830021 if you wish to return an item. This does not affect your statutory rights as a consumer.


LEUCHTIES are guaranteed for 2 years from date of purchase against material or manufacturing faults. The guarantee does not cover defects that result from improper use, including but not limited to leaking batteries, from normal wear and tear or from not following our care and safety guidelines. If the LEUCHTIE is opened by any unauthorised person (other than for changing batteries) then this guarantee is void. The guarantee is not extended through repair or part exchange.

To arrange to return a product or for further information about returns or refunds please e-mail us at or telephone us at 01747 830021


If we should receive a complaint about any part of our service, by phone, fax,e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days). It will be dealt with confidentially, and effectively.

We reserve the right to change, modify, substitute or remove without notice any information on this site from time to time. Prices, goods and availability of goods are subject to change at any time.